Scott McCartney, the Middle Seat travel columnist for the Wall Street Journal, and a fellow with whom we briefly rubbed shoulders during last year's FlyerTalk Star Alliance Mega Do, has written an informative column based on a canceled flight he endured in November.
When bad weather or mechanical problems hit, airlines react typically the same. They quickly rearrange aircraft and crews, working to cancel the lightest-booked flights to what executives call "balance" their systems. While cancellations are rare—just 1.63% of all U.S. airline flights have been canceled so far this year, according to Flightstats.com—they're a test of airlines' organizational and communications skills. It's a test that airlines big and small often fail.
Although there are no magic solutions if your flight is canceled (other than it's worth making contact with the airline by phone immediately if you're fortunate enough to have elite status), you'll have a better understanding after reading the entire column here.
Kathy and Brian
Two retired educators alternating joyfully between seeing the world and enjoying our eight grandchildren (in order of birth), Jake, Avery, Taegan, Lily, Peyton, Riley, Blane, and Jace.
Kathy and Brian met in the clarinet section of the University of California (Santa Barbara) Symphony Orchestra several decades ago.
Brian's Western Canadian roots and Kathy's Colorado ties resulted in their making beautiful music together along with producing a cross-border crop of descendants.
Kathy spent a year studying in Vienna at the Institute for European Studies and the University of Vienna.
Brian started the school band program in Hope, British Columbia, and later became the high school's vice-principal for 6 years and subsequently principal for 15 years before retiring in 2001.
Kathy, in between raising our three children, taught kindergarten and first grade, middle school, and high school - mathematics, computer studies, ESL, and her first love, band, before retiring in 2001.
We enjoy sharing our travel experiences and providing the odd travel tip to friends, relatives, and visitors.